- Mar 7
- 7 min read
Updated: Mar 8
With Wix, you can manage your website, domain name and business email all in one place. Connect an existing email service or get a business email from Google Workspace right from your dashboard. This guide will walk you through how email works on Wix and how to set up a custom email address for your domain.
Get your business email up and running fast. Wix provides built-in security, plenty of storage and real-time tools to help you stay on top of your work. Everything’s backed by 24/7 support so you can focus on growing your business.
TL;DR: how does email work on Wix?
Wix hosts your website and helps you set up a professional business email that matches your domain. You can buy and manage an email right from your Wix account. Wix connects your domain to your email provider using DNS records so messages get delivered to the right place.
You’ll learn:
How your email works with a Wix domain
What MX records are and how they direct your email
How to connect your email provider
How to set up a business email through Wix with Google Workspace
Where to manage your email DNS records
Common email setup issues and how to fix them
How does email work on Wix?
To get started with your email on Wix you first need to understand the difference between your website and your email. Wix is a website builder that helps you create your site and offers website hosting but it doesn’t store your email inbox. Instead Wix manages your domain and points email traffic to the right provider acting like a traffic controller for your messages.
How MX records direct your email
MX (Mail Exchange) records are an important part of your domain’s DNS settings. They tell the internet which mail servers should get email for your domain so messages land in the right inbox. If your MX records aren't set up right emails can bounce get lost or be delayed.
Your email provider gives you the specific MX records you need. These records usually have a server address and a priority number. The priority number tells other mail servers which server to try first ensuring your emails are delivered reliably.
Why MX records matter for your business email
Think of MX records like a mailing address on a package. The internet needs them to know where to deliver your emails. Even if you use Wix to manage your domain the emails themselves live on your provider’s servers. Wix just makes the connection by storing and routing the MX records for you.
When your MX records are set up correctly they also support email features like spam filtering forwarding and other tools. If the records are wrong or missing your email might stop working. That’s why setting them up properly is so important for great communication and looking professional.
Connecting an existing email provider
If you have an email service outside of Wix you can connect it to your domain by adding the provider’s MX records in your Wix account. Wix makes this easier with presets for some providers. Just select your provider from a dropdown menu and Wix will automatically add the correct records for you.
If your provider isn’t on the list don't worry. You can manually enter the MX and other DNS records given to you by your email host.
Managing DNS records in Wix
How you manage these DNS records depends on how your domain is connected to Wix:
Wix name servers: You can edit MX records and other DNS settings right in your Wix account.
Domain pointing: Your domain still works with Wix but you’ll need to update DNS records at your domain registrar instead.
Hosting email with Wix
Wix doesn't host your email inbox or store old messages. It manages the connection between your domain and your email provider. If you want everything in one place you can purchase a Google Workspace email through Wix. This lets you:
Manage billing and user settings directly in your Wix dashboard
Use Gmail’s interface for sending and receiving emails
Keep your website hosting domain and email setup all under one account
Learn more: does Wix provide email hosting?
How email works in the Wix ecosystem
Feature | Description |
Email hosting | Wix does not host email mailboxes. Your email provider stores your messages and runs the mail servers while Wix manages the domain DNS settings. |
DNS management | You manage MX records and other DNS settings within your Wix account to ensure email delivery works. |
Google Workspace | You can buy and manage a Google Workspace business email directly through Wix for integrated billing. |
External providers | If you already have email (e.g., GoDaddy, Yahoo), you can connect it by updating MX records in Wix. |
Prerequisites | You must have a custom domain connected to Wix via name servers to manage these records. |
Learn more:
How to link your current email service to Wix
Connecting an existing email service to your Wix domain is straightforward. Since Wix manages the DNS records for domains connected via name servers, you'll do all the work right in your dashboard.
01. Go to 'Domains'
Make sure your domain is connected via name servers (not via pointing) in Wix. You can check this by going to logging in to your Wix account and navigating to the Domains page.
02. Select 'Domain Actions'
Find the domain you want to connect and click the 'Domain Actions' icon (usually three dots) next to it.
03. Choose connection method
Select "Connect an email purchased outside of Wix" or "Edit MX records".
04. Select provider
Choose your email provider from the dropdown menu. Wix will automatically insert the correct MX records for that provider, so you don’t have to copy them manually.
If your provider isn't there, select "Other" to enter the MX records manually.
05. Save changes
Click 'Save' to apply the new records.
Once you save these changes, propagation (the time it takes for servers worldwide to update) can take up to 48 hours, though it often happens much faster.
Discover more: what is Wix hosting and what is email hosting?
How to get a new custom email for your domain
If you don't have an email provider yet, Wix offers custom business email addresses through a partnership with Google Workspace. This gives you a professional email that matches your domain (like info@yourdomain.com) while using Gmail's powerful interface.
Here is how you can set up a business email with Wix:
01. Start the purchase
Go to the 'Business Email' section in your Wix account.
02. Choose your plan
Select the domain you want to use, the number of email users you need and your preferred Google Workspace plan. Complete the purchase process.
03. Wait briefly
It takes a moment for the system to process. Wait at least 5 minutes after purchase, then click 'Setup Business Email' in the 'Business Email' section.
04. Create your account
Enter your primary email address (the handle before the @ symbol) and create a secure password.
05. Confirm details
Double-check your contact information and submit the setup.
06. Activate
Sign in to your new business email admin account to accept Google’s Terms of Service. This step is mandatory to activate your email.
07. Add users (optional)
You can add additional user emails anytime from the business email page if your team grows.
Note: You must own a domain connected to your Wix account before you can purchase a business email. Also, business emails are a separate subscription from your website Premium plans. You can purchase as many licenses as you need, up to 300 total.
Explore further:
Benefits of using email with Wix
Integrating your email management with your website builder offers several advantages that streamline your workflow and boost your brand's image.
Centralized management
When you purchase Google Workspace through Wix, you consolidate your billing. Instead of tracking payments across different platforms, you manage your website subscription, domain renewal and email costs all in one place.
Professional credibility
A generic email address (like yourbusiness@gmail.com) can look amateur. A custom business email address that matches your domain builds immediate trust. It signals that you are an established entity. Wix offers business email addresses with Google Workspace integration, ensuring you get that professional look with reliable infrastructure.
Reliable infrastructure
By partnering with Google Workspace, Wix ensures you aren't just getting an email address; you're getting robust security, 99.9% uptime and industry-leading spam protection. You get the familiar Gmail interface without the "gmail.com" tag.
"Email is the bridge between your brand and your customers. Keeping it professional and reliable isn't optional; it's foundational."
Built-in collaboration
Using Google Workspace through Wix gives your team access to shared calendars, cloud storage and real-time collaboration tools. As your business grows, it becomes easier to onboard new team members, manage access and keep communication organized across your entire operation.
Learn more: Is Wix good for business email?
How does email work on Wix FAQ
Can I transfer my existing email hosting to Wix?
No, you cannot transfer the actual hosting of your mailbox contents (emails, contacts, calendars) to Wix. Wix does not host email servers. However, you can connect your domain to your current email provider by updating the MX records in your Wix account, or you can switch to a Google Workspace account purchased through Wix and migrate your data separately.
What happens to my email if I transfer my domain away from Wix?
If you purchased a Google Workspace mailbox through Wix and you transfer your domain to another host, your email subscription remains with Wix. You will need to manually update your specific MX records at your new domain host to keep your email working. If you want to transfer the email subscription management itself directly to Google, you will need to cancel the subscription in Wix and set up billing directly with Google.
Why is my email not working after connecting my domain to Wix?
The most common reason for email issues after connecting a domain is incorrect DNS records. If you connected your domain via name servers, your MX records might have been reset or entered incorrectly. Go to your Domains page in Wix, check your MX records and ensure they match exactly what your email provider requires. Also, remember that DNS changes can take up to 48 hours to propagate fully.
